Organizational unit | Skill-based tasks | # of items | Knowledge-based items | # of items | Total # of items |
---|---|---|---|---|---|
Holding Department LINCA | Identify information in the balance sheet, mission statement, and organizational chart and process it | 3 | Balance sheet, legal and corporate form | 2 | 5 |
Retail | Carry out a price calculation | 5 | VAT, exchange of goods, overhead, cash discount, discount, bonus | 12 | 42 |
Enter an order into the system | 7 | ||||
Notify of a delay in delivery | 6 | ||||
Record a business transaction | 6 | Business transaction in textbook form | 6 | ||
Travel Agency | Issue an offer | 11 | Taxes, profitability analysis | 3 | 18 |
Profitability analysis | 4 | ||||
Banking | Analyse and evaluate customer consultation and formulate further steps | 5 | Marketing, human resources, negative shareholder equity, share capital | 6 | 11 |
Total | Â | 43 | Â | 33 | 76 |